Your Privacy
We understand the importance of privacy and discretion when it comes to your purchases, which is why we take great care in ensuring a secure and discreet shipping experience.
Your privacy is our utmost priority. Rest assured that the contents of your package will never be revealed under any circumstances. We understand the sensitive nature of our products and go to great lengths to provide the necessary discretion when buying from our erotic website.
Customs & Delivery Responsibility
Please note that for international shipments, some destination countries may charge customs duties, import taxes, or handling fees upon arrival. These fees are assessed at the sole discretion of the destination country’s customs authorities and are not included in our product or shipping prices.
Pretty Playthings has no control over these charges and cannot predict their amount. Any customs or import fees incurred are the responsibility of the customer. We are not responsible for paying these fees, and refunds will not be issued if the customer refuses to pay local import duties. In some cases, carriers or customs agencies may destroy undeliverable packages rather than return them to the sender. Unfortunately, this is beyond our control, and no refunds or reimbursements (including shipping fees) will be provided in such instances.
Please ensure all delivery details — including full name, address, email, and phone number — are accurate. Orders with incorrect or incomplete information that prevent delivery may not be eligible for a refund, and shipping costs will not be refunded.
Shipping Times
Once your order is placed, we strive to deliver it to you as quickly as possible. Orders made from Monday to Friday are shipped worldwide within 24 hours. Our efficient shipping process ensures that you receive your order as soon as possible, depending on your location.
Shipping costs are calculated based on the destination and product weight, and the exact amount will be displayed at the checkout page. We believe in transparency, and we want to ensure that you have all the information you need upfront.
Shipping times may vary depending on the destination, shipping carrier, and shipping method chosen. Generally, you can expect to receive your package within 3 to 7 business days. For your convenience, we provide a tracking number from the third-party shipping company, allowing you to keep an eye on your order’s progress.
Please note that while we do our best to ensure timely delivery, we cannot be held responsible for any local customs delays that may occur in your order’s destination location.
All orders are shipped F.O.B. (Free On Board), ensuring that once your package leaves our facility, it is in your care and control.
Shop with confidence at Pretty Playthings, where we prioritize your privacy and provide a seamless and discreet shipping experience.