Customer Help
Our support team is always here to help.
Common purchase queries answered
Orders and Shipping
We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. Once your order is processed and ready to ship, it usually takes 3-5 business days for delivery within the United States. Estimated international delivery times are usually 3-7 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances.
You can create an account on the My account page (https://prettyplaythings.com/my-account/).
You can update your shipping and billing details able to edit their billing and shipping address on the My account page when logged in successfully.
The tracking number will become available once the order has been shipped.
No, we do not keep your credit card information.
We ship globally. You can check to see if we deliver to your country when entering your shipping address. We offer fast and reliable global shipping to bring our products to your door discreetly around the world. Shipping fees and delivery times may vary by location. Please check our “Shipping” page for more information.
Sometimes items may be shipped from multiple warehouses.
If you need to swap an item
Returns and Exchanges
Our store credit-based e-commerce site, due to the nature of our products we do not offer refunds for returns. However, if an item is defective or arrived damaged, you may be eligible for a store credit. Please contact our customer support team at info@prettyplaythings.com within 30 days of receiving your order to initiate the return process.
Contact our customer support team at info@prettyplaythings.com
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may be limited depending on the order’s status.
If you need to make changes to your order, please contact our customer support team at info@prettyplaythings.com as soon as possible. We will do our best to accommodate your request, but changes may be limited depending on the order’s status.
Yes, you can pre-order any item by contacting us at info@prettyplaythings.com with the name, SKU# of the product. Include size, color, if applicable.